Privacy Policy of Uniview Technologies

Version: 1.7

Last updated on 28th August, 2024

Thank you for choosing Uniview Technologies' product (UNV-Link Pro)!

Zhejiang Uniview Technologies Co., Ltd. (referred to as Uniview Technologies, Uniview, we, or us hereafter) is a global provider of AIoT products, solutions and full-stack capabilities, a leader with the Internet of Things (IoT), artificial intelligence (AI), big data, and cloud computing technologies as the core, providing global users with network camera products, display control products, smart equipment products, storage and computing products, smart lock products, and management platform products for application to smart cities, transportation, Internet of Things and other fields. Uniview is committed to building a better world by providing professional, reliable and cutting-edge products and services.

Uniview is committed to protecting your personal information and privacy and maintaining your trust with us. We abide by the following principles to protect your personal information: integrity, consent, clear purpose, restricted collection, minimum necessary, transparency, balanced rights with responsibility, security, and privacy compliance.

This privacy policy is intended to help you understand: 1) your personal information that we collect; 2) how we collect your personal information; 3) how we use your personal information; 4) how we protect your personal information and your rights; 5) answers to your questions and how to contact us. Understanding these contents is essential for you to exercise your personal rights and protect your personal information. Please read through this policy carefully before you use or accept our products or services. Please be aware, this policy is not applicable to situations where your personal information is collected by other third parties.

This policy contains the following sections:

1) Definitions of personal information and non-personal information

According to the Personal Information Protection Law of People’s Republic of China, personal information (PI) refers to any information that is related to an identified or identifiable natural person, recorded electronically or otherwise, including but not limited to, the name, gender, ID number, date of birth, residential address, phone number, email address, mailing address, personal video contents.

Non-personal information refers to data other than personal information that cannot be directly linked to any specific individual, such as occupation, language, zip code, area code, serial number, URL, and automatically recorded browse data (such as browser type, domain name, pageviews, referral webpage, IP address, and page navigation), product and unique product identifier of your mobile device, video contents without personal information, country/region and time zone of the connected product, geographical location, identifier of mobile network operator, device software platform, and hardware information, etc.

2) How we collect and use your personal information

1. When you create an account to use our product or service, or when you sign up for an account to access or view video online, we need you to provide your username, password, mobile phone number, email address, verification code, product name, product verification code, and product serial number through the client. The purposes of information collection: 1) The username, password, mobile phone number, email address, and verification code are collected for real-name registration required by relevant laws and regulations in various regions; 2) When you install and activate a product that is connected to our service and is bound with your account, we may request you to provide certain unique basic information of your product, such as product name, verification code and serial number. If you refuse to provide such information, you may not be able to use our product and/or service normally.
2. When you log in to an app provided by Uniview for the first time, we will collect the following information and take appropriate control measures:
   

   Information collected	Control method	Purpose
   Model of your mobile phone	For first-time use, a pop-up window will appear to notify you. When the collection method, collection contents or collection purpose are changed, we will notify you of the changes and request for your permission.	Supplemental information for troubleshooting
   Operating system and version of your mobile phone
   Information about the network to which your mobile phone is connected, including information about 2G, 3G, 4G, 5G, Wi-Fi networks and the corresponding network carriers.



3. When you use our app, we need your authorization to access relevant permissions in the mobile device. If you refuse the authorization, you will not be able to use the corresponding functions related to the requested permissions, but it will not affect your normal use of other functions of the app. Please see the list below for more information.

   Type	No.	Permission	Level	Application scenario	Function
   Location	1	ACCESS_FINE_LOCATION access precise location	Sensitive	Add Wi-Fi device; Used to connect to engineer tester; Obtain mobile phone location information and send it to IPCs when using engineer tester	Obtain Wi-Fi information to connect device to network; Obtain location information for connecting engineer tester to remotely maintain IPCs
   Camera	2	CAMERA camera	Sensitive	Read QR code to add device, retrieve device password; face import function	Use camera to read QR code to obtain device information to add device or retrieve password; import face information to device
   MIC	3	RECORD_AUDIO allow sound recording	Sensitive	Device two-way audio; set custom alarm sound	Two-way audio between user and device; record custom alarm sound as an alarm-triggered action
   Storage	4	READ_EXTERNAL_STORAGE read external storage	Sensitive	Read QR code to add device, retrieve device password; face import function	Used to scan QR code in album to add device or import face information into device
   	5	WRITE_EXTERNAL_STORAGE write to external storage	Sensitive	Import snapshots or videos into system album	Download snapshots or videos to system album
   Network	6	ACCESS_NETWORK_STATE obtain network status	Common	When app is running	Used to obtain network status information to improve video communication efficiency
   	7	ACCESS_WIFI_STATE obtain Wi-Fi information	Common	When app is running	Used to obtain network status information to improve video communication efficiency
   	8	INTERNET connect to network	Common	When app is running	For Internet connection using SIM card
   	9	CHANGE_NETWORK_STATE edit network status	Common	When app is running	Update device status after network changes
   	10	CHANGE_WIFI_STATE change Wi-Fi status	Common	When app is running	Update device status after network changes
   	11	RECEIVE_BOOT_COMPLETED automatic startup at system boot	Common	When app is running	Used for Android persistent connection
   	12	SYSTEM_ALERT_WINDOW display on top of other apps	Common	When a dialog box opens	Request for floating box permission to pop up a dialog box in the system
   	13	DISABLE_KEYGUARD allow app to disable keyboard guard when it is not safe	Common	When on-screen keyboard is opened	Allow app to disable keyboard lock
   	14	WAKE_LOCK prevent mobile phone from going into sleep status	Common	When video is playing	Used for video playing to prevent mobile phone screen from going to sleep
   	15	FLASHLIGHT control flashlight	Common	When scanning QR code	Control flashlight to scan QR code to connect smart device in low-light environment
   	16	MODIFY_AUDIO_SETTINGS change audio settings	Common	Device audio intercom	Used for audio settings when having two-way audio with device
   	17	BATTERY_STATS	Common	When app is running	Used for data processing before shutdown due to low battery
   	18	MOUNT_UNMOUNT_FILESYSTEMS	Common	When saving or reading video tutorial or configuration file	Permission to read files in SD card
   	19	DOWNLOAD_WITHOUT_NOTIFICATION	Custom	Download upgrade file, configuration file or tutorial video	Used for file download
   Bluetooth	20	BLUETOOTH	Common	When app is running	Used to connect to a paired Bluetooth device and achieve two-way audio with Bluetooth device
   	21	BLUETOOTH_ADMIN	Common	When app is running	Used to discover and pair Bluetooth devices and  achieve two-way audio with Bluetooth devices
   Light sensor	22	SENSOR_SERVICE	Common	When scanning QR code	Used to prompt user to turn on flashlight when scanning QR code in low-light environment
   Window service	23	WINDOW_SERVICE	Common	When obtaining window size	Used to fit the window size in the app screen
   Soft keyboard	24	INPUT_METHOD_SERVICE	Common	When using soft keyboard	Used to display soft keyboard when entering mobile phone number, username, password, etc.
   Power status	25	POWER_SERVICE	Common	When local video is playing	Used to wake up the screen when local video is playing

   Please note that we ask for your permission only when you are using the related functions. You can turn off permissions in the system settings of your mobile device. The corresponding functions will be unavailable once the above permissions are turned off.


4. When you use our service to save video related contents, such as video clips, live video streams, images (user content), message notifications, etc., we will collect video images captured by your camera and push the video images to you so you can save the contents that you need.
   


5. When you use device adding functions, we may need to collect the serial number, register code, password, model, MAC address of your device, and Wi-Fi information(read Wi-Fi's SSID and BSSID ) of your client, so as to perform network configuration and bind your device. If you refuse to provide such information, you will not be able to add your device.
6. When you use our device connection service, to ensure the normal use of the service, we will collect information including the model, UDID, IP address, MAC address, and software version of your device, the network connection method and type, the latitude and longitude of the device (if applicable), and operation records. Such information is the basic information that is essential for us to provide services. If you refuse to provide such information, you may not be able to use our device connection service normally.
7. When you use the live view function, we may need to collect the serial number, IP address, port number, and video stream information of your device in order to provide you with live streams of your device. If you refuse to provide such information, you will not be able to use the live view function, but it will not affect your normal use of other functions.
8. When you use analysis, comparison functions and alarm service based on user benchmark information (including face/human body recognition, license plate/vehicle recognition, attendance management, fingerprint unlocking, if applicable to your device), you need to enter the benchmark information such as face images, license plate information, attendance personnel information, fingerprints into the system in advance. If you refuse to provide such information, you will not be able to use the relevant analysis, comparison functions and alarm service, but it will not affect your normal use of other functions.
9. When you use the device sharing function, we need to collect certain information in order to implement the sharing function, including the device serial number, your nickname, and the usernames with which you want to share the device. If you refuse to provide such information, you will not be able to use the device sharing function, but it will not affect your normal use of other functions. The sharing function is active only when you use it; it is not permanently active.
10. When you need our support and contact us through email, telephone or our customer support tools, we need to collect information including your name, phone number or email address, enterprise or organization, device usage, device serial number, device account, in order to verify your product and identity and provide precise service support. If you refuse to provide such information, we will not be able to provide support services to you.
11. In other possible scenarios, we will also collect your personal information, including but not limited to:
    1. When you communicate with us with telephone, we need to record the conversation as evidence of service and to improve our service ability and quality, so as to continue to provide you with high-quality after-sales service.
    2. In situations where you need to sign a certificate to authorize remote access, we will collect your manual signature or company seal.
    3. If you report a device failure and need to return the device to us for inspection and repair, you need to provide your receiving address. If the returned device contains your private data, you need to back up the data and format the storage before returning the device.
    4. When you forget your device password and need to regenerate it, you can get a temporary password by scanning the QR code if you bind an email or mobile phone number. If you haven't bound your email or mobile phone number, please call our customer service hotline to get help.
12. In order to offer better user experience and prevent misoperation, we will collect industry-standard non-personal information (see the definition in Chapter 1). Such information does not infringe on user privacy and user rights. If you have any concerns about the security and privacy settings of your mobile device, please adjust the settings by referring to the documentation of your mobile service provider or mobile device manufacturer. These actions include but are not limited to:
    1. We may record adjustments that you make to your product through the services that we provide, and we will store the collected non-personal information with the information directly collected by the product.
    2. We also use cookies, web beacons, pixel tags and other technologies to record and store your settings, and collect certain non-personal information such as log data and device data. In particular, the cookies that we use enable us to link your behaviors while using our services with your account information that we store or with other information that we store when you use our services. This can help us better analyze and solve your problems, manage and improve our services and products, so as to improve user experience. You can reject cookies by turning off cookies setting in your web browser.
    3. When you use audio recording or media streaming functions of our product, we may record and transmit videos and/or audios from the product, with your permission. This may include taking snapshot images and attaching part of snapshot images and analysis data to email notifications.

3) Sharing, transfer and disclosure of personal information

1. Sharing of information

   When we provide you with certain services, we need to share your personal information with authorized partners, carefully selected service providers, or national regulatory agencies, only for legal, justified, necessary, specific, and definitive purposes, and only share the information necessary for us to provide services. The organization that shares your personal information has no right to use the shared personal information for any other purposes irrelevant to our products or services. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements with them, demanding them to process personal information as per our instructions, this privacy policy, and any other relevant confidentiality and security measures.

   1. We need to share your mobile phone number with our SMS service providers to complete account registration for you.
   2. We need to share your device information and account information with our cloud service provider in order to provide you with the core video surveillance functions.
   3. You can share your videos, identity information, etc. with specific people, and share your videos, location information, identity information, etc. with unspecified people based on our products and/or services. We bear no legal liability for serious situations such as leakage of your information due to your sharing behavior.
2. Transfer of information

   We will not transfer your personal information to any other companies, organizations or individuals, except in the following situations:

   1. After obtaining your explicit consent.
   2. When it involves merger, acquisition or bankruptcy liquidation, and if it involves the transfer of your personal information, we will demand the new company or organization that holds your personal information to continue to be bound by this personal information protection policy; otherwise, we will demand the company or organization to re-seek authorization and consent from you.
3. Disclosure of information

   We will disclose your personal information only under the following circumstances:

   1. After obtaining your explicit consent.
   2. Please understand, in accordance with applicable laws, regulations and national standards such as the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, and the Information Security Technology-Personal Information Security Specification, we can disclose your personal information without your consent under the following circumstances:
      • When it is directly related to national security or national defense security.
      • When it is directly related to public safety, public health, and significant public interests.
      • When it is directly related to criminal investigation, prosecution, trial, and verdict.
      • When it is necessary to safeguard significant legitimate rights such as life, property of the personal information subject or other individuals but it is difficult to obtain your consent.
      • When the personal information collected is disclosed to the public by yourself.
      • When the personal information is collected from information that has been disclosed lawfully, such as from lawful news reports, government-disclosed information, etc.
      • When it is necessary for signing a contract according to your requirements.
      • When it is necessary for maintaining the safe and stable operation of the provided products or services, such as detecting and handling product or service failures.
      • When it is necessary for academic research institutions to carry out statistical or academic research based on the public interest, and the personal information contained in the results of academic research or descriptions disclosed to the public is de-identified.
      • When required by applicable laws and regulations and government orders of the country where the business is operated, as well as legal procedures of law enforcement agencies, regulatory agencies, and court of law, or other applicable legal procedures and subpoenas.

   4) Storage and protection of personal information

   1. Storage of personal information

      Unless otherwise explicitly permitted by law or by you, we will retain your personal information only for the length of time required for the purposes bound by this privacy policy. During the period that you use our products or receive our services, we will continuously keep your personal information for you. If you cancel your account or proactively delete your personal information, we will delete or anonymize your personal information within 48 hours after receiving your request, unless otherwise stated in law or agreement.

      The personal data we collect is stored in North America (USA), Europe (Germany), Asia Pacific (Singapore).

   2. Security protection of personal information

      We are committed to safeguarding your information security and have a dedicated team responsible for the research, development and application of a variety of security technologies and programs. We use data encryption and access control mechanisms to establish internal control systems to ensure only the authorized personnel can access your personal information, to publicize security and privacy protection requirements to the related personnel, and to publicize protection measures such as the information security protection system to all the staff. At the same time, we have been granted information security management system certification (ISO27001 international standard), and will regularly hire independent third-party organizations to evaluate our information security management system. Through these rigorous measures, we try our best to protect your information from unauthorized access, use and disclosure. However, please understand that in the Internet industry, due to the limits of current technologies and all kinds of possible malicious attack methods, even if we do everything that we can to strengthen our security measures, it is impossible to guarantee 100% security of information. Please be aware, the systems and communication networks that you use while using our products and/or services may encounter security issues due to factors that are beyond our control.

      The security of your personal information also depends on your cooperation with us in security measures. We provide you with a username and password so you can access our products, websites or services, and you are responsible for the confidentiality of such information. We request that you do not share such information with anyone, and we will also regularly review the technologies that we use and the strategies used to implement information collection.

      We have established dedicated management systems, procedures and organizations to safeguard information security. We strictly limit the scope of people who have access to the information, demand their compliance with confidentiality obligations, and conduct audits regularly.

      In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident and promptly inform you in the form of push notifications, announcements, etc.

   5) Your rights

   1. Access your personal information. You can tap Me > My Profile photo or account to access the personal information you provided.
   2. Correct your personal information. You have the right to update your personal information at any time. You can also correct your personal information after finding the information collected and stored by us is incorrect. You can correct or change your username, password, mobile phone number or email address in My Profile by tapping Me > My Profile photo or account.
   3. Delete your personal information. You can delete the personal information online by yourself or contact us (security@uniview.com or 400-655-2828) to delete it for you. We will delete or anonymize your personal information after the minimum retention period required by the applicable laws and regulations.
   4. Revoke authorization. You can disable permissions on your mobile phone as needed (including access to your location, phone, album, camera, microphone, and notification).
      After you withdraw consent or authorization, we may not be able to provide the related services, but it does not affect us handling your personal information based on your previous consent or authorization.
   5. Cancel your account. You can tap Me > My Profile photo or account to cancel your account.
      After you cancel your account, unless otherwise provided by laws and regulations, we will stop providing services to you, keep your personal information for the length of time stated in this agreement, and then anonymize your personal information.
   6. If you cannot access, correct, delete your personal information, withdraw consent or cancel your account using the above ways, you can contact us by sending an e-mail to service@uniview.com or by calling customer service at 400-655-2828. We will respond within fifteen working days after verifying your identity.

   6) Third-party services

   Our products and/or services may be connected to or linked to websites or other services provided by the third party, for example, when you use the share function to share some of your information to third-party services. These functions may collect your information (including your log information) in order to operate properly. We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we demand them to fulfill confidentiality obligations and take corresponding security measures.

   In order to achieve the purposes stated in this policy, we may connect SDK or other similar applications provided by third-party service providers, and share with them certain information about you that we collect in accordance with this policy, so as to provide better customer service and user experience. At present, the third-party service providers we connect include the following types:

   1. Used for obtaining your device location, collecting device information and log information with your consent.
   2. Used for third-party authorization services to share relevant contents with third-party products, etc.
   3. Used for services related to account security, product reinforcement, including data encryption, data decryption, etc.

   Such third-party services are operated by the relevant third party; your using their services or providing information to them are subject to the terms of service/or privacy protection statements of the corresponding third party (not this policy).

   The third-party services that we currently use are listed in this table.

   1. Android version
      
      

      Third-party SDK	Description
      Bugly	Function: Collect program crash information. Application scenario: Collect application error information at runtime, and report to the backend for analyzing and improving the application. Sharing method: SDK native collection. Personal information required: Device model, device brand, system version, manufacturer system version, CPU architecture, network type, process name and PID of the currently running app. Privacy policy: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56
      Baidu Speech Synthesis	Function: Text-to-speech. Application scenario: Custom alarm sound for device. Personal information required: Network status, Wi-Fi status, permission to read/write external storage. Privacy policy: https://ai.baidu.com/ai-doc/REFERENCE/Jkdyl0v3v
      JPush	Function: Push notifications. Application scenario: Provide notification push service. When you use the push service of the APP, Jpush SDK needs to use the auto-launch function so that you can receive messages (such as alarms) pushed by the app when it is closed or running in the background. At the certain frequency, the app will start automatically or start the third-party app after being wakened by the system. Scope of personal information: Device parameters and system information (device type, device model, system version, and related hardware information), device identifiers (IMEI, IDFA, Android ID, GID, MAC, OAID, VAID, AAID, IMSI, MEID, UAID, SN, ICCID, SIM information), network information (IP address, Wi-Fi information, base station information, DNS address, DNCP address) and location information, app list and active status information (application crash information, notification switch status, app application list and active status, app application page information, app function event related information) Privacy policy: https://www.jiguang.cn/license/privacy
      Mi Push	Function: Push notifications. Application scenario: Push notifications via the MIUI system to Xiaomi phone users. Personal information required: Device identification, application information: used to push message to your device in a timely manner App information: Used to push and display messages according to your device and system types  Privacy policy: https://dev.mi.com/console/doc/detail?pId=1698
      HUAWEI Push Kit	Function: Push notifications. Application scenario: Push notifications via the EMUI system to Huawei phone users. Personal information required: Application information (AppID, SDK version number, application version number and application package name), in-app device identifier (AADI, Push Token), device information (device type, device model, system type, system version, country code)  Privacy policy: https://consumer.huawei.com/cn/privacy/privacy-policy/
      OPPO PUSH	Function: Push notifications. Application scenario: Push notifications via the OPPO system to OPPO phone users. Personal information required: Device information (IMEI or OAID, serial number, IMSI, user ID, Android ID, Google Advertising ID, region settings, device model, battery level, operating system version and language), application information (app package name and version number, running status), push SDK version number, network information (IP or domain name connection result, current network type), message sending result, notification bar status, lock screen status Privacy policy: https://open.oppomobile.com/wiki/doc#id=10288
      Vpush	Function: Push notifications. Application scenario: Push notifications via the vivo system to Vivo phone users. Personal information required: Device and app information (operating system version number, app installation list, language in use, system settings), device identifier (such as IMEI, ICCID, EMMCID/UFSID, oaid/vaid/aaid, SN code and IMSI, Android id, mobile country code and mobile network ID of vivo Android devices, etc.), MAC address, mobile network operator, log information, and location information  Privacy policy: https://www.vivo.com.cn/about-vivo/privacy-policy

   
   
   2. iOS
      
      

      Third-party SDK	Description
      Baidu Speech Synthesis	Function: Text-to-speech. Application scenario: Custom alarm sound for device. Personal information required: Network status, Wi-Fi status, permission to read/write external storage. Privacy policy: https://ai.baidu.com/ai-doc/REFERENCE/Jkdyl0v3v

   7) Auto-launch and launch third-party app

   1. The app needs to use the auto-launch function so that you can receive messages (such as alarms) pushed by the app when it is closed or running in the background. At the certain frequency, the app will start automatically or start the third-party app after being wakened by the system.
   2. When you tap an alarm pushed by the app, it will open the app to show alarm details. If you disagree, you will not be able to use this function, but it will not affect your normal use of other functions.
   3. When you tap an advertisement, it will launch the third-party app.

   8) Privacy of minors

   We do not provide any of our services to minors under 14 years of age (or equivalent minimum age set by the relevant jurisdiction). If we find any account associated with or registered by a minor under 14 years of age (or equivalent minimum age set by the relevant jurisdiction), we will immediately delete the relevant account information. If we find that we have collected personal information of minors without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.

   If you are the parent or guardian of a minor under the age of 14 (or equivalent minimum age set by the relevant jurisdiction), and you believe that your minor has disclosed her/his personal information to us, please contact us immediately through your local Uniview service phone number or e-mail address. Parents or guardians of minors who are under 14 years of age (or equivalent minimum age set by the relevant jurisdiction) can check and ask us delete the minor's personal information and prohibit us from using it. In cases where we collect personal information of minors with the consent of the parents/guardians, we will only use or publicly disclose the information when permitted by law, expressly allowed by the parents or guardians, or when necessary to protect the minors.

   9) Contact us

   Zhejiang Uniview Technologies Co., Ltd., with registered address: No. 369, Xietong Road, Xixing Sub-district, Binjiang District, Hangzhou City, 310051, Zhejiang Province, China.

   If you have any questions, comments or suggestions regarding this privacy policy or your personal information, please contact us via the following methods:

   • Email: service@uniview.com
   • Mailing address: No. 369, Xietong Road, Xixing Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, China (310051)
   • Telephone: 400-655-2828

   We will process your inquiry or request within fifteen working days after verifying your identity.

   10) Revisions to privacy policy

   This privacy policy is subject to revisions from time to time, and such revisions shall constitute a part of this privacy policy. When the terms of this policy are changed, we will show you the changed policy in the form of push notifications and pop-up windows when you log in and upgrade the version. Please note that we will collect, use and store your personal information according to the updated policy only after you click the Agree button in the pop-up window.